Shipping Information

 

 

Shipping & Delivery

• All orders will be via registered mail unless otherwise stated (local orders above a certain weight will be via courier) or requested, and shipping rates are calculated based on weight.

• Please allow delivery within 3-7 working days for Singapore and 7-18 working days for international orders. You will be sent a text message or email with tracking number as soon as it is available. Where possible, we do accommodate requests for urgent deliveries, one the same or next business day, but this is subject to stock and courier service availability.

• If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to receive the delivery, we will leave a slip with instructions on re-delivery from the courier company.

 

Returns & Exchange

• Products are examined and carefully singled out to the last piece to ensure that items are received in the best possible condition but sometimes things may go wrong and if this happens it is our highest priority to put things right and ensure complete satisfaction. We only allow returns & exchanges for items that are faulty or wrongly sent. Please notify us within 7 days after delivery & items are to be returned in their original condition and once inspected, we will do an exchange via registered mail or refund the monetary value of the goods returned to us at the price you purchased them. Items on sale are not returnable or exchangeable.

 

Pre-Order

• From time to time, we will open Pre-Orders for our personalised handmade prayer mats and sets. We will open the pre-order for a week and please allow another 4 weeks (min) for production. We will not be liable for the delay in production. Do note that full payment is needed for Pre-Orders and we will fully refund you should production be cancelled or gravely delayed for unforseen reasons.